General Terms & Conditions

1.1In all of the Company’s legal documents, reference is made to: International Agency Group – IGA (hereinafter the “Company” or “IGA”).

1.2The Company is an entity licensed to carry out the activity of evaluating and authenticating Collectibles and antiques, under License No. [license number, type, and issuing authority to be inserted].

1.3Commercial and tax registration data: Commercial Register No. [to be inserted] – Tax Card No. [to be inserted].

2.1The following definitions are adopted in all of the Company’s documents and have the same meaning wherever they appear unless the context requires otherwise.

2.2Company / IGA: the entity mentioned in Article 1, including its authorized representatives and employees.

2.3Website: the Company’s official website igaverify.com and any domains or pages affiliated with it.

2.4Platform: the electronic system the Company uses to manage accounts, Submissions, Memberships, verification, and related services.

2.5User: any person who accesses the Website or uses any part of it, whether or not they create an account.

2.6Customer: any person who creates an account, subscribes to a Membership, requests a service, submits an Item, or deals with the Company by any official means. The term “Customer” includes the Membership holder, as Membership does not create a legal personality independent of the Customer.

2.7Membership: a subscription or registration linked to the Customer granting access to certain benefits or services in accordance with the Membership Terms.

2.8Authorized Dealer: a person or entity the Company authorizes to receive or deliver Submissions or provide specific services on its behalf or in coordination with it in accordance with the Company’s terms; Authorized Dealers are listed on the Dealers page of the Website.

2.9Submission: a request to submit one or more Items to the Company for examination, Authentication, Grading, custody, or any other service.

2.10Submitter: the Customer or their representative who submits one or more Items to the Company for Grading, Authentication, examination, or custody.

2.11Item: any coin, medal, token, Collectible, or other element submitted to the Company.

2.12Collectible: any Item of a collectible, gradable, or authenticable nature.

2.13Authentication: examination of the Item to issue a Professional Opinion on its genuineness or authenticability.

2.14Grading: issuing a Professional Opinion on the condition and grade of the Item in accordance with the Company’s standards; Grading is purely technical and does not include any estimate of monetary value or market price.

2.15Professional Opinion: the technical result issued by the Company based on examination, standards, and available expertise, and is not an absolute guarantee.

2.16Grade: the classification, number, or description the Company assigns to the Item based on its condition.

2.17Certificate: a record or result issued by the Company including the Item’s data, the Certificate Number, and the Grading or Authentication result.

2.18Certificate Number: a unique number associated with the Item or the Grading or Authentication result.

2.19Verification Number: the number used to verify the data of the Item or Certificate through the Verification Page.

2.20Verification: the process of reviewing the data of the Certificate or Item through the Verification Number or Certificate Number.

2.21Verification Page: a page on the Website that allows verification of the data of a particular Certificate or Item.

2.22Public Verification Data: the data that may appear to the public when searching for a Certificate Number or Verification Number.

2.23Slab: the casing or holder the Company uses to preserve the Item after Grading or Authentication.

2.24Label: the card placed inside or with the Slab, including the Item’s data, the result, and the Certificate Number.

2.25Grande Slab: a Slab designated for larger Items in accordance with the Company’s approved dimensions.

2.26Population Report: a report or database showing the number of Items registered or graded by type, grade, or classification.

2.27Add-On Service: any optional or supplementary service to the basic service for additional fees, including variety attribution, conservation review, error designation, and professional imaging.

2.28Declared Value: the value determined by the Customer alone for the Item upon submission, for the purposes of calculating shipping and determining the cap on the Company’s liability only, and not a valuation or acknowledgment by the Company of the Item’s monetary or market value.

2.29Bailment (Custody): the nature of the Company’s possession of the Item, as it receives it in trust for the service purpose only without acquiring title, and undertakes to return it to its owner upon completion of the service.

3.1The Company’s legal framework consists of: these General Terms, the Submission Terms, the Membership Terms, and the Privacy Policy, read together as a single integrated legal system.

3.2The definitions in these Terms apply to all documents, each complements the other without unnecessary repetition, and cross-referencing is used between documents instead of repetition.

3.3The Customer’s acceptance of any service constitutes acceptance of the relevant documents and of these Terms.

4.1In the event of conflict or ambiguity between the documents, the following order of precedence applies:

4.1.1The mandatory provisions of Egyptian law, which prevail over any conflicting provision.

4.1.2The Privacy Policy, regarding personal data and privacy.

4.1.3The Submission Terms, regarding the submission of Items, examination, Authentication, Grading, custody, shipping, loss, damage, and compensation.

4.1.4The Membership Terms, regarding Membership, benefits, fees, renewal, cancellation, and suspension.

4.1.5The General Terms, regarding the general use of the Website and everything not regulated by a specialized document.

4.2This order is not interpreted in a manner that nullifies any mandatory provision of Egyptian law or contravenes consumer protection rules.

5.1All of the Company’s documents are subject to and interpreted in accordance with Egyptian law, including the Consumer Protection Law, the Personal Data Protection Law, the E-Signature and Information Technology Regulation Law, and the general rules of the Egyptian Civil Code.

6.1The courts of Cairo have exclusive jurisdiction to hear any dispute arising from or relating to any of the Company’s documents or services, without prejudice to the Customer’s right as a consumer to resort to the authorities competent for consumer protection in accordance with the law.

7.1The Customer agrees that all correspondence and notices are made by electronic means: the official email, the contact form, and the support channels within the dashboard.

7.2The Company does not deal by telephone as an official channel, and no correspondence through unofficial channels is recognized.

7.3A notice sent electronically is deemed effective on the first Business Day following its dispatch, subject to the working hours in Article 9.

8.1The Company’s electronic records constitute approved and binding evidence between the parties, in accordance with the Egyptian E-Signature and Information Technology Regulation Law.

8.2The Company retains these records for the periods required by operational purposes and legal requirements, and the Customer acknowledges their evidentiary authority.

9.1The only approved official contact channels are: the official email cs@igaverify.com, the contact form on the Website, and the support channels within the dashboard.

9.2Address: Building D-3, Katameya Complex “District Five”, Ain Sokhna Road, New Cairo, Egypt.

9.3Official working hours: from 9:30 a.m. to 5:30 p.m., from Sunday to Thursday, excluding official holidays in the Arab Republic of Egypt.

9.4The Company does not have an official telephone line, and no channel outside those mentioned in Article 9.1 is approved.

9.5All Items are received and delivered exclusively through the Authorized Dealer, and there is no direct dealing with the Company regarding the receipt or delivery of Items.

10.1Each document bears at its top the date of last update and the version number in the format: Last Updated: DD / MM / YYYY — Version vX.X.

10.2The Company may amend any of its documents, and the amendment takes effect from the date of its publication on the Website, subject to any notice periods in the specialized documents.

11.1This document governs the general use of the Website, the Platform, and the services, and everything not regulated by another specialized document of the Company.

11.2By using the Website or the Platform, the User acknowledges having read and accepted this document.

11.3The definitions in Article 2 apply to this document.

11.4Where this document conflicts with a specialized document, the specialized document prevails in its subject matter in accordance with the Order of Precedence in Article 4.

12.1The User must have full legal capacity to use the services and contract with the Company.

12.2The services are not directed at those below the legal age, and the Company reserves the right to refuse or terminate any non-compliant use.

13.1The use of some services may require creating an account and a Membership in accordance with the Membership Terms.

13.2The User undertakes to provide accurate and complete data and to maintain the confidentiality of its login data, and bears responsibility for the activity carried out through its account.

14.1The User undertakes to use the Website and the Platform for lawful purposes only, and in accordance with this document and the law.

14.2The User is prohibited from, by way of example and not limitation:

14.2.1Attempting unauthorized access to the systems, accounts, or data.

14.2.2Interfering with the operation, security, or availability of the Website or the Platform, or disrupting it.

14.2.3Using the Website to publish unlawful, misleading, or third-party-rights-infringing content.

14.2.4Extracting or copying data by automated means without permission.

14.2.5Misusing Certificates, Slabs, Verification Data, or the name IGA in accordance with the Submission Terms.

15.1The Company presents its services and content in accordance with the declared policy, and may amend or discontinue any service or content from time to time.

15.2The Website may include informational and educational material (such as glossaries and guides), which is for guidance purposes and is not a binding Professional Opinion regarding a particular Item.

15.3The presentation of any service or price on the Website does not constitute a binding offer, and the confirmation of a Submission is subject to the Submission Terms.

16.1The fees of services and Membership and payment are subject to the provisions set out in the Submission Terms and the Membership Terms.

16.2Value Added Tax is added at the rate prescribed by law wherever it is due.

17.1Items are received and delivered exclusively through the Authorized Dealer, and there is no direct dealing with the Company in this regard, in accordance with the Submission Terms.

17.2The Authorized Dealer is an independent party within the scope of its role, and the Authorized Dealers are listed on the Dealers page of the Website.

18.1All intellectual property rights in the Website, the Platform, their content and designs, the IGA mark and name, the Certificates, the Slabs, and the Population Reports are owned by or licensed to the Company.

18.2The User acquires no right in these elements merely by using the services, and copying or using them without written permission is prohibited.

19.1The use of images of Items and their technical data for the purposes of study, advertising, marketing, and Population Reports is regulated in the Submission Terms.

19.2The User warrants that any content it provides does not infringe the rights of third parties, and bears responsibility for this.

20.1The Website may include links to third-party sites or services, and the Company bears no responsibility for their content or policies.

21.1The services, the Website, and the Platform are provided “as is” and “as available”, within the limits permitted by law.

21.2The Company does not absolutely guarantee that the Website is free of malfunctions, interruptions, or errors, and endeavors to address them within reason.

21.3This Article does not prejudice any mandatory warranty established for the consumer by law.

22.1The Company bears no indirect or consequential damages arising from the use of the Website or the Platform, including loss of opportunity or lost profit.

22.2The limits of liability relating to Items and Submissions remain subject to the Declared Value cap and the provisions of the Submission Terms.

22.3No provision is interpreted in a manner that excludes the Company’s liability for fraud or gross negligence, or that contravenes the mandatory rights of the consumer.

23.1The User indemnifies the Company against any damage, claim, or expense it incurs due to the User’s breach of this document or its unlawful use of the Website or the Platform, within the limits of actual damage and in accordance with the law.

24.1The Company may suspend or terminate the User’s access in the event of its material breach of this document or any of the Company’s documents, or its unlawful use.

24.2Suspension or termination does not prejudice any existing dues or provisions that remain in force by their nature.

25.1The Company is not liable for any breach or delay arising from circumstances beyond its reasonable control, in accordance with what is set out in the Submission Terms.

26.1All notices are made by the approved electronic means set out in Articles 7 and 9: the official email, the contact form, and the support channels within the dashboard.

26.2The Company does not have an official telephone line, and no unofficial communication channel is recognized.

27.1The User may not assign its rights or obligations to a third party without the Company’s prior written consent.

27.2The Company’s failure to exercise any right, or its delay in doing so, does not constitute a waiver of it.

27.3If any provision is held void, the remaining provisions remain in force, and the void provision is replaced with the nearest valid provision achieving the same purpose within the limits of the law.

28.1The Company may amend this document, and the amendment takes effect from the date of its publication on the Website, and continued use thereafter constitutes acceptance of it.

29.1This document is issued in both Arabic and English, and in the event of a difference in interpretation, the Arabic text prevails as the authoritative text.

30.1The Company’s documents collectively represent the entire agreement between the parties regarding the use of the Website and the services, and supersede any prior understandings that conflict with them.

31.1Everything contained in this document is subject to Egyptian law, and the courts of Cairo have exclusive jurisdiction to hear any dispute, without prejudice to the Customer’s right as a consumer to resort to the authorities competent for consumer protection, in accordance with Articles 5 and 6.